Showing posts with label internet of things. Show all posts
Showing posts with label internet of things. Show all posts

Tuesday, 2 February 2016

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Emerging Marketing Concepts You Should Know About


Marketing (particularly digital) is constantly evolving. It can be hard to keep up with ongoing changes. That is why I thought that putting a list of the latest chatter in what is happening would be helpful for the start of the new year. Some of these trends have been around for a couple of years, while others are just breaking into the spotlight. Take a look below:

Adaptive Content

It is no secret that personalized content and messaging drives most results. It is also no secret that we are beyond Dear [Insert name here] point of email (among other mediums) personalization. That is where the concept of adaptive content comes in: provide the right messaging, catered to the person, in the right format to the right device.

If that sounds challenging, well...to be honest, it is. Most small businesses struggle with producing regular, engaging content. Now they have to make it personalized for each individual?

Yes and no. Writing a blog post for EVERY single person would mean that you have an entire editorial and publishing team. Which, as you already know is far too big of an investment. However, there is a way for a small business to cater to individuals based on personas. Personas are basically profiles of your target audience (not demographic, but audience) based on how they consume media, your product, their personalities, etc. Creating the right personas takes research, time and careful consideration. If done right, it can be the critical point of guiding adaptive content so that it is personalized for exactly who your targeted audience members are, as opposed to the "general" online community that encompasses everyone.
Sample persona from http://fakecrow.com/
A great guide to personas (and free persona template) can be found on HubSpot's resource blog.

Influencer Marketing

This might be a HUGE part of reaching out to audiences in the future. What is it? Basically using a person (or collaborating with them) who is respected within the target market (can be a buyer themselves) and having them write a blog post, review a product or any other means of having them connect with the customers by using your brand in some way, shape or form.
While this sounds fairly simple, not every influencer will want to work with every brand. And your brand has to have worth-while content that the influencer would consider using under their own influence. Lots of examples of this can be found on Instagram as it seems to be a great place for influencer marketing. Particularly in the fashion or fitness industry where profiles (or people) with a lot of followers use company products in their photos and increase the reach of the brand in question to the thousands, if not millions, of followers.

Internet of Things


I did a more detailed cover of Internet of Things for small business (or IoT) last year so I will go over the high-level summary here. IoT basically automates certain tasks or experiences in life and combines that automation with technology for contextual messaging, improvements or maintenance.
Imagine having a "smart fridge" that knows when you've run out of milk; it automatically sends a reminder to your smart watch while you're doing your daily 5KM run so that you can grab some on your way back. Connected, timely and integrated. It will demand business to be present into those micro-moments where a certain brand can be suggested while the person is on their way to make a purchase.

Native Advertising

Example of a BuzzFeed native advertising article featuring Captain Morgan.
Native advertising may be hard to distinguish from regular articles or news stories (most common, but applies to videos or any other medium), but it has been prevalent recently. And consumers are gaining more awareness regarding it. As an example similar to influencer marketing above, you can see how Captain Morgan has put together a fun article on BuzzFeed focusing on non-dancers showing off their club moves. Why is this relevant? Captain Morgan is a great mix for rum & coke at parties or clubs, and it seems that the article is about a fun dancing experience as opposed to Captain Morgan itself.

Native ads usually have an objective feel: meaning that its really hard to tell its an advertisement or sponsored content, but a genuine piece of content from the author. In the example above, there may be nothing wrong with Captain Morgan putting a sponsored article together on  BuzzFeed since it does show a "Brand Publisher" as the author, and the article is generic to dancing. Alternatively, if a brand pushes a narrative just for promotion-sake, say an alternate title such as "Why Captain Morgan is the Best Spiced Rum for a Rum & Coke to Get you Moving" the effort could backfire and cause negative engagement with audiences.

As a matter of fact, South Park recently created a series of episodes mocking native advertising, ad blockers and digital journalism that has been picked up by many news outlets, including Business Insider. Audiences are getting smarter, and any overly promotional native advertising could backfire.
South Park mocks native advertising and digital journalism.

Programmatic Advertising

Much like everything else, programmatic advertising is the rise of automation in online ad buying. Not only buying, but programmatic ads allow for better segmentation and target of audiences. This is huge because advertising dollars can now be funneled into more precise targeting and (hopefully) better results for the advertiser. Below you will find a great video explaining the concept:

Virtual Reality

Probably the hottest thing for 2016 even outside of marketing, virtual reality has been dubbed to reshape the experience aspect of interacting with brands, services and products. While this may look like something out a "futuristic, technology rules over humankind" science fiction flick, it could lead to better experiences for customers that prefer more hands on interaction.




How you ask? Well what if you could test drive a vehicle that has yet to hit the market? This would be a huge step in helping customers get the full research experience prior to making a big investment. As a matter of fact Audi and Samsung have already partnered to create these experiences:


If you read my piece on my small business branding is like a rock concert, it won't come as a surprise that I am a fan of rock and metal music. Hence why I wanted to share another example with you, particularly music lovers. This is legendary band Megadeth promoting their new album and improving user experience using virtual reality (you can read more about it on LinkedIn Business):

Wearable Technology

More than likely you, or someone you know, has received a Fitbit or similar sort of wearable fitness tracker as a Christmas present. The rise of wearable technology into our daily lives has exploded in 2015 and looks to continue for 2016 and beyond. Similarly to the IoT point above: having location-based information and contextual preferences could help increase results as marketing moves to a "real-time" messaging period. Meaning - when someone indicates a need on wearable technology, an organization should be able to provide that in real time. Hitting both the need and timeliness of the messaging.
Image source: http://vistablog.co.uk/
Example? I have booked a flight recently using my gmail account. Google sends me direct updates via "Google Now Cards" as to the flight status, when I should leave to arrive at the airport on time, duration of flight, etc. While this may be on my mobile device, if I had a smart-watch or any other wearable associated with messaging it would be sending the updates there.

Another feature, which was introduced by Twitter a while ago, will be the conciseness of messages. With Smart watches inability to present long-winded messages, content creators will be forced to be even more concise and the point.

These are just some of the ways in which marketing will evolve for 2016 and beyond. As always we are interested in hearing about your experience with any of these efforts. Do you plan to use them? If you already do, do they provide positive results?

Friday, 16 January 2015

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How the Internet of Things (IoT) Will Affect Small Business

Internet of Things, or as the new IoT abbreviation is starting to take precedence, is sweeping the business world. It is all around us - from CES technology shows to business columns, but what is IoT? And more importantly how will the Internet of Things affect small business? Before I get into the influences, it would be beneficial to outline the definition of IoT, and according to Wikipedia this is what defines IoT:
the interconnection of uniquely identifiable embedded computing devices within the existing Internet infrastructure. Typically, IoT is expected to offer advanced connectivity of devices, systems, and services that goes beyond machine-to-machine communications (M2M) and covers a variety of protocols, domains, and applications. The interconnection of these embedded devices (including smart objects), is expected to usher in automation in nearly all fields, while also enabling advanced applications like a Smart Grid.


In other words, it will allow us to automate a number of manual tasks by using the already existing internet infrastructure. Instead of counting your own fitness exercise gains a smart bracelet will do it for you, or without looking in the refrigerator our smart-fridge will give us a list of groceries we need to purchase. But how does this relate to business?

In a number of ways, product and service providers of all sorts will be able to tap into this IoT potential to not only provide services to the customer but directly personalize messages on an individual level. Organizations will now be closer to people more than ever.

Here is our take on the influences IoT will have:

Improved and Catered Services

Early adapters of IoT will set customer expectations; if you cannot provide real-time solutions to those customers who seek it your business will need to catch-up, fast. While this sounds like a competitive issue, it could actually be a healthy competitive feature. Competitors pushing each other to provide the best possible service will result in improvements and advancements that customers will surely enjoy.

Catering Customized Services IoT

Similarly, catering to each and every individual will be a big part of small business operations. The emergence of big data and IoT will ensure that each business has access to a plethora of information to create custom interactions with potential and current customers.

Increased Need for Data Security

The recent Sony hack and data breach fiasco was all over the news. Why? Because a group of hackers were able to penetrate the security of what we thought was an unpenetrable organization while publicly releasing confidential information. This is just one of many everyday breaches which occur on the world wide web.

Internet of Things Demands Higher Data Security

Small businesses offering wireless services or communication will need to ensure that their data is highly secure. With consumers relying heavily on personal mobile devices (often unprotected), the responsibility of security will fall to the service provider.

H2H Personalization

H2H Interaction Better With Internet of Things
Although the idea behind IoT is a more immersed technological infrastructure, the communication in the end will be between individuals. People will require to provide a high level of personal information which organizations will be able to allocate for personal communication. As opposed to "mass emailing" or "Dear Sir" messages, the interactions will include actual names and facts. Won't be long until a personal bracelet will be sending us voice SMS messages informing us that we need to burn 200 more calories to meet our daily exercise goal.

Much like it won't be long before a partnership between the developers of the fitness bracelet and a nutritional supplements provider is formed to directly serve messages of matching supplements needed after each work out including where to get them, for how much and the amount needed based on exercise intensity.

Contextual Communication

Contextual Communication Easier With Internet of Things
Take the earlier example of a smart-fride telling the home owner that it is time to replenish some of the supplies in the fridge. Now imagine that a grocery store chain developed an app or service which allows them to read this information, combine it with that families buying habits (loyalty member data perhaps) and deliver specials or promotions right when they are needed. Ideal isn't it? While we are not fully at this stage yet, IoT will allow organizations to tap into the principle of "perfect timing" and allow messaging which is in tune with real-time customer needs.

Scary? A little. Convenient? Absolutely. After all who doesn't hate pouring a bowl of cereal only to find out that there is no milk in the fridge.

Bigger Digital Budgets

Implementing such services for a small business will surely require a bigger allocation of the budget to go towards digital communications or IoT technology/servers/services. It is safe to assume that over time the costs for these offerings will decrease but those organizations looking to be the early adapters will have to invest a higher amount in order to establish an effective service.

Complex Privacy Legislation

While our individual digital privacy has been a hot legal debate topic lately, the introduction of IoT devices and interactions will set forth an even more complex discussion of privacy laws for both consumers and organizations. People willing to integrate into a SmartGrid will have to sacrifice some privacy to enjoy the benefits. However, privacy legislation will be very particular as to what data small business organizations are eligible to tap into - making it complicated to offer the best services possible while simultaneously respecting privacy boundaries.

As much as the IoT can offer to make lives better, we are all still entitled to a certain level of privacy and no amount of convenience will trump that...at least for some individuals.

Is your business planning for the utilization of IoT?