Showing posts with label social media management. Show all posts
Showing posts with label social media management. Show all posts
Monday, 1 June 2015
Social Media Management: 3 Examples of What NOT To Do
We hear a lot of stories and stats on how social media can benefit organizations by helping them connect with customers online. As a matter of fact we put together 3 great examples of online customer service that every small business should aspire to. However, the same social media tools can also have the opposite results for organizations: negative aura surrounding the brand. Why is this possible? For one, no one can control the flow and spread of content online - if people start sharing something you cannot stop them from doing so. Screenshots,
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