Showing posts with label online customer service. Show all posts
Showing posts with label online customer service. Show all posts

Monday, 1 June 2015

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Social Media Management: 3 Examples of What NOT To Do

Social Media Management: 3 Examples of What NOT To Do
We hear a lot of stories and stats on how social media can benefit organizations by helping them connect with customers online. As a matter of fact we put together 3 great examples of online customer service that every small business should aspire to. However, the same social media tools can also have the opposite results for organizations: negative aura surrounding the brand. Why is this possible? For one, no one can control the flow and spread of content online - if people start sharing something you cannot stop them from doing so. Screenshots,

Saturday, 13 September 2014

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3 Online Customer Service Examples Every Small Business Should Follow

3 Online Customer Service Examples Every Small Business Should Follow
I am sure by now that your business has been involved in some sort of online customer service via social media channels, review portals, online chats or email. A lot of small businesses present on the web have, so what is it that truly leaves a memorable impression for customers? Much like any other branding effort - it has to be personal, resonate close to what the customer engages with...and if possible, it has to be fun! Well that all sounds great on paper, but what would it look like in real (or digital)